Excellent customer service
by Boris S. Verified
Purchasing from this supplier the second time, and each purchase left me very happy. I do not use online ordering and prefer to connect with a live person rather than "pressing 74 to speak in Chinese" or similar answering recording. The customer service is beyond expectation. The phone picked up promptly, the person on the other end of the line is always calm and friendly. The most outstanding communication for me was with Alexandra V. during the most recent purchase. Despite a complex situation- I've needed a specific width of a sleeper, special color and by a certain deadline. The item I have been looking for turned out to be out of stock, and Alexandra went out of her way to assist me with every step from finding a replacement to the actual purchase. She has been the most helpful person I've encountered in any customer service, extremely patient, polite and cooperative. Alexandra's communication skills are excellent. She is very knowledgeable and willing to help in any aspect throughout the buying process. Extremely punctual with returning email correspondence and phone calls. Alexandra V. is a real asset to Sohomod company. She is very reliable and always ready to resolve any issue very efficiently and in timely fashion. Even I happen to find a better product in the future, I will still turn back to Sohomode just for customer service alone: each time it has been a wonderful experience. Thank you, Alexandra for making the purchase so easy and pleasant.